Message
Corrective Action
The file exceeds maximum file size limit of 2 MB.
The maximum size of the import file is limited to 2 MB. To resolve this issue, go back to Online Giving and export the file with fewer records. Then, retry the import.
One method you can use to create a smaller export file is to decrease the number of funds in the file. Another method is to specify a shorter date range.
The file you are trying to import is of an incorrect file type. Please verify the file is correct and retry.
The system recognizes and imports .csv files only.
Make sure that the file ends with .csv as the extension. Then, retry the import.
The file does not contain the standard
export data.
If the file has no data or contains unrecognized elements, such as unreadable characters or columns, the system cannot process it. This issue can occur if the file was edited and the change is unreadable, or if changes took place during processing that caused the file to become corrupted. To resolve this issue, go back to Online Giving and export the file again. Do not edit the contents of the export file. Then, retry the import.
The file you are trying to import belongs to <organization name>. Please verify the file organization ID and retry.
The system cannot accept the file if the organization ID in the file you are importing does not match the ID of the organization you are importing the file into. Check that the organization ID in the file matches the organization ID for your organization. Then, retry the import.
You do not have permissions to <number of funds> of the <total number of funds> funds.
This is an information-only message. If you have permissions for at least one fund in the file, the system allows you to proceed with the import, but be aware that the system imports data only for the funds you have permission to access.
Pledge does not belong to family.
The pledge ID must match a pledge that currently exists for a family. If the envelope number or sdiocesan ID in the contribution record does not match the envelope number or sdiocesan ID in the pledge record, the contribution is rejected and this message is displayed. Make sure the envelope number or sdiocesan IDs in both records match. Then, retry the import.
<number of funds> of the <total number of funds> are not enabled for import. Any data for <number of funds> will not be imported.
If at least one fund in the file is enabled for import, the system allows you to import the file, but be aware that the system imports data only enabled funds. If you need instructions on how to enable a fund for import, go to How to Enable a Fund for Import. After you enable the funds in the file for import, retry the import.