Go to Our Website:
We want you to have the best user experience with ParishSOFT IQ, and that means getting the most out of application.
ParishSOFT Product Support is here to provide help and support to answer questions, provide instruction, or help you troubleshoot a challenge you are experiencing with a query. Please feel free to contact us.
You can use any of the following methods to contact us:
Go to Our Website:Click the CONTACT link at the top of any page to open the Get Support page on the ParishSOFT website:
On the Get Support page, you can get help by completing a request form and sending it to our product support department. Be sure to include as much detail as you can when describing an issue or making a request. If you are getting an error, attaching a screenshot of the error message is helpful. The more information you can provide about a problem you are experiencing, the better we can assist you.
Give Us a Call:Give us a call:
(734) 205-1000 (main) extension 2
(866) 930-4774 (support) extension 2
Customer Support Hours:
Monday - Friday
9 am to 7 pm Eastern Time
Send Us an Email:Send an email to: support@parishsoft.com
So that we can best serve you and help you with a query, either send an email (preferred) or call ParishSOFT Customer Support.
To
provide the best assistance, we prefer that you contact us by email. That
way, we can review the information you provide, research the issue, and
then contact you to provide assistance.
To help us best serve you, do the following:
● Make the query a public (global) query so that Product Support can view it. For instructions on making a query public, go to How to Make a Query Public or Private.
● Provide this information:
Name of the query
Query DUID (the query's unique ID). To find your query's DUID, go to How to View the Properties of a Query.
A brief description of the purpose of your query (what you are trying to find out).
A brief description of the problem you are having. Be sure to state what you think you should be seeing or not be seeing in your results).
How to Find ParishSOFT IQ Model Information
How to Open and View a Saved Query
How to View the Properties of a Query
How to Make a Query Public or Private